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Placed my order in March, finally got my shipment in May for 10 plants. Only 3 lived. After several attempts, I finally spoke to a person and was told I’d get a new shipment in the fall after the first frost. Still no shipment and now they can’t be reached. I have...
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2.0
I liked
  • Selection and prices
I didn't like
  • Dead trees poor customer service
#1147678
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I bought two dwarf black cherries last Feb. 2017 and received them in late March 2017. Both died in June 2017 and they told me they will send two new trees in the fall. I have called The USA Nursery via email 4 times in late Oct. 2015 thru early Dec and NO ONE has...
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Anonymous
Anonymous

Spent over 100$ on fruit trees and all have been dead sticks for 2 growing seasons tried contacting multiple times with no response email or phone call this nursery is terribl...

#1145523
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The 6 Norway Spruce trees I purchased from you in the spring of 2017 all died, (order #00065376) Invoice#37404. I just would like to know when to expect the replacement trees to be delivered. Thank You Jerry Legg 4927 Red Hills Lane, Sumner, IL. 62466 ph. 618-843-2541....
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3.5
#1128611
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I received 8 trees during March and April this year from this company and they looked very dry with no life but I thought this was because of the bare roots. I water and took care as was noted and they are still in the ground looking just like they did when I first...
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#1119695
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Early this year I purchases 3 cherry trees from USANursery . Several weeks went by and no sign of my purchase. After far too many telephone to customer service I finally go to speak with a representative who advised that perhaps I should wait until the fall of this...
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2.4
I liked
  • Selections
I didn't like
  • No response to my calls or emails after my purchase
#1117741
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The Usa Nursery - Dead twigs sent, not even the right tree

I ordered a few different kind of trees. They shipped similar twigs with different tags. They knew that all were dead, so they would never grow so no one can tell what they are. Total ripoff. Never got any response to my phone call or emails. {{REDACTED}}
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1112153
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the trees came in box in mail the roots had ice on them and wrapped paper towel and dead leaves put in water and then in ground just died more and then i try contact and no reply as to there ad lies they don't refund or exchange only take money and lie and steel bad...
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Anonymous
tree planter

Same here total rip off.

Anonymous
Darlyn

Same story here as well I bought 125 dollars worth of plants I had around 17 plants or so I did everything they said to took very good care of them and no sign of life whatsoe...

1.2
#1106355
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The Usa Nursery - Sux dead trees, no response

Tried to call over 30 times now - no response to VMs & now ph# appears dead
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1100257
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I ordered $110.00 worth of fruit trees spring 2017 and they are all dead sticks I've watered them and cultivated them and nothing I tried 3xs tried to email and call the company no response I'm contacting the BBB in connecticut to file a complaint. They have a section...
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#1100209
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I ordered 5 chestnut trees and upon receiving I noticed that they did not seem to be very healthy. Regardless, I planted them and nurtured them but it did not take long to realize I received dead trees. I called their customer support phone # a few weeks later because...
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1.8
I didn't like
  • Dead saplings sent to customers
  • Deception
  • Product and customer service
#1099651
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