Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Placed my order in March, finally got my shipment in May for 10 plants. Only 3 lived.

After several attempts, I finally spoke to a person and was told I’d get a new shipment in the fall after the first frost. Still no shipment and now they can’t be reached. I have filed a complaint with the BBB. I encourage everyone that has had this problem with USA Nursery to do the same. I don’t know if it will help any of us get our money back, but it’s worth a try since it has been to long for our credit card companies to help us.

Review about: The Usa Nursery Plant.

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Full refund.

I liked: Selection and prices.

I didn't like: Dead trees poor customer service.

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